Terms of Service

1. Service Description

dSoulK provides personalised energy analysis reports based on birth data calculations. The service is operated by GemXcal Holdings Pte. Ltd. (UEN: 202608346C), a company registered in Singapore.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. One account per person.

3. Keys (In-App Currency)

• Keys are a non-transferable virtual currency used within dSoulK.
• Keys have no cash value and cannot be exchanged for money.
• New accounts start with a balance of 0 Keys.
• Keys are valid for 12 months from the date of purchase. Each top-up carries its own 12-month validity, and older Keys are used first. This expiry is disclosed at top-up and on your Keys balance.
• Promotional or referral bonus Keys may be granted at our discretion and may be modified or discontinued.
• 14-day refund window: You may request a refund within 14 days of a Keys purchase. Unspent Keys from that purchase are refundable in full; Keys already spent on a report are final and non-refundable.
• Billing errors — an incorrect charge (including a charge where the report was not delivered) or a duplicate charge — are refundable at any time, regardless of the 14-day window. We do not offer refunds for change of mind or dissatisfaction outside the above.
• Approved refunds are processed within 30 business days, subject to credit-card and bank processing times. We respond to billing queries within 1–3 working days at hello@dsoulk.com.

4. Reports & Content

• Reports are generated based on mathematical calculations and pre-written interpretation content.
• Reports are provided for personal insight and entertainment purposes only.
• dSoulK does not guarantee the accuracy of personality assessments or predictions. Do not make major life decisions based solely on report content.
• Report content is our intellectual property and may not be reproduced for commercial purposes without permission.

5. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose.
• Attempt to reverse-engineer our calculation algorithms.
• Create multiple accounts to abuse free report offers.
• Share or resell reports commercially.
• Automate access to the service without permission.

6. Limitation of Liability

To the fullest extent permitted by law, GemXcal Holdings Pte. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of dSoulK. Our total liability shall not exceed the amount you have paid to us in the 12 months preceding the claim.

7. Modifications

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance. We will notify registered users of significant changes via email.

8. Governing Law

These terms are governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

9. EU/EEA Users — GDPR

If you are located in the European Union or European Economic Area, your use of dSoulK is also subject to the EU General Data Protection Regulation (GDPR). Your data subject rights (access, rectification, erasure, portability, objection) are described in our Privacy Policy. For GDPR-related requests, contact dpo@dsoulk.com.

10. Contact

For questions about these terms, contact us at hello@dsoulk.com.